Question 1

How long does a typical repair take?

Accepted Answer

Most screen and battery replacements are completed in 30–60 minutes while you wait. Board-level work, liquid damage recovery and data recovery typically take 2–5 business days depending on parts availability.

Question 2

Is my repair covered by a warranty?

Accepted Answer

Yes. Every repair carries a lifetime workmanship warranty for as long as you own the device, plus the part manufacturer's warranty. Accidental damage after the repair is not covered.

Question 3

Do you use original parts?

Accepted Answer

We use certified OEM-grade components. Where a genuine service part is available for your model, we offer it and clearly label the difference in price on your quote.

Question 4

Will I lose my data?

Accepted Answer

No repair intentionally erases data, and we never browse your device. We still recommend a backup before any service — for non-booting devices we offer a separate data recovery service.

Question 5

How do I track my repair?

Accepted Answer

Use the Track My Repair widget on our homepage with your Ticket ID and the phone number you gave at intake. Status updates in real time as our technicians progress.

Question 6

Do you offer network unlocks?

Accepted Answer

Yes — permanent IMEI-based carrier unlocks for 200+ device models. Turnaround ranges from one hour to three days depending on the carrier.

Question 7

What payment methods do you accept?

Accepted Answer

Debit, all major credit cards, Interac e-Transfer and cash at every branch. Business accounts can be invoiced.

Question 8

Can I get a quote before bringing my device in?

Accepted Answer

Absolutely. Send us the device model and the issue through the contact form and we'll reply with a written quote, usually the same day.

Frequently asked questions