Answers, without the hold music.

Open the Customer Portal and enter your ticket number and the phone number registered on the ticket. You will see live status, branch and estimated completion.

Call or visit the branch that took the device in. With ID and the phone number on file, staff can retrieve the ticket in seconds.

Walk-ins are welcome at every branch, but booking online guarantees a technician is free and usually shortens your wait considerably.

Yes. Insured courier collection and return is available in most cities — select it when you book a repair.

Yes. We inspect the device, confirm the fault and give you a fixed written quote before any work starts. You are free to decline.

We match any like-for-like quote using OEM-grade parts with an equivalent warranty. Bring the written quote to any branch.

Parts and workmanship on the specific repair performed — 12 months on most repairs, 6 months on consoles, drones and wearables. It is valid at any Dr Phone Fix Group hub worldwide.

New accidental damage, liquid ingress after the repair, and faults unrelated to the work performed. We will always show you the diagnosis.

Only where a repair requires it, and only with your written permission. All handling is logged under chain-of-custody.

Always, as a precaution. Most repairs never touch storage, but a current backup removes all risk.

Major cards, digital wallets and secure online invoice payment through the Customer Portal. Business accounts can be invoiced on terms.

Yes. Invoices appear in the Customer Portal and can be paid securely before you arrive so collection takes under a minute.