Terms & Conditions
Last updated: 2 August 2026
1. Service agreement
By leaving a device with Dr Phone Fix Group Inc. you authorise us to diagnose and, once you approve the quote, repair it. Diagnostics are free when the repair proceeds; a bench fee may apply if you decline.
2. Quotes and pricing
Quotes are based on the fault reported at intake. If additional damage is discovered we will contact you for approval before continuing; no additional work is performed without your consent.
3. Parts
We fit certified OEM-grade components unless a genuine service part is specified on your quote. Replaced parts become the property of Dr Phone Fix Group unless you request their return at intake.
4. Warranty
Repairs carry a lifetime workmanship warranty for as long as you own the device. The warranty excludes accidental damage, liquid ingress, and any subsequent work performed by a third party.
5. Data and backups
You are responsible for backing up your data before service. We take reasonable care, but we are not liable for data loss arising from repair, and we do not access personal files outside diagnostic necessity.
6. Liability
Our liability for any claim is limited to the value of the repair performed. Devices with pre-existing damage may carry risks that we will disclose before starting work.
7. Pickup and abandoned devices
Devices must be collected within 60 days of the completion notice. After 90 days, uncollected devices may be recycled or sold to recover storage and repair costs, as permitted by law.
8. Payment
Payment is due on pickup. We accept debit, major credit cards, Interac e-Transfer and cash. Business accounts may be invoiced on approved terms.
9. Contact
Questions about these terms? Reach us through the contact page.